Jenny Adams
Barholm Accommodation
St John’s Street
Creetown
Dumfries and Galloway
DG8 7JE
Telephone: 01671 820810
Email: jenny.barholm@gmail.com
Web: www.barholm-centre.co.uk

Barholm Accommodation

Thank you for choosing to book with Barholm Accommodation. We look forward to welcoming you to Barholm. By making this booking you are entering an agreement with us. Please read our terms and conditions of booking below.

Prices
The price of your stay covers your room, with different prices available for shared occupancy, private single and private double rooms. There are a variety of extras that can also be organised and paid for at time of booking.

Booking Confirmation and Deposit:
Currently we do not ask for a deposit but payment in full is required at time of booking. After booking, you will have a 48-hour period in which you can cancel your booking. If you wish to cancel later, we cannot offer a refund but will happily reschedule your visit.
All bookings by email are confirmed by email.

Cancellation of booking
By making your booking, our agreement is a legal contract and you agree to our terms and conditions.

Should your travel arrangements change you should inform us as soon as practicable to allow us to re allocate the room(s).

If you need to cancel the booking due to adverse weather conditions or exceptional family circumstances we are happy to transfer your booking to another date if at all possible should this be acceptable.

Payment
Payment should be made at time of booking through credit or debit card, or cheque supported by a current cheque guarantee card. We do not accept some credit/debit cards so please ask if your card is acceptable. All credit card transactions are secure and no data collected is offered to third parties for any reason. All transactions comply to the relevant legal requirements at the time of the transaction.

If you wish to pay by cheque, we must receive it at least 7 working days before before your arrival.

Non-availability of Accommodation
We would only cancel your stay if your accommodation was unavailable for reasons beyond our control. We would however attempt to find you alternative accommodation. If we were unable to find suitable accommodation our liability would not extend beyond this point.

Pets
Dogs are only allowed inside our ‘dog-friendly’ room.

Acceptance of Children
We welcome children of all ages. There is no cost for infants of 2 years or younger to stay. We can accommodate for young babies and by prior arrangement a highchair and a travel cot can be provided; however we do ask that you provide all your own bedding for the cot. Items such as high-chair and travel cot should be requested at time of booking.

Arrival
Your accommodation will be available to you from 16:00 on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing your rooms. However, you may drop off your bags, pay for your stay and collect your room keys at an earlier time by prior arrangement.

It is much appreciated if you will notify us of your estimated time of arrival (a telephone call on the day before or morning of arrival is fine).

Late arrival procedure
Please ensure you contact us to let us know if you will be arriving later than 20:00, and inform us of your new estimated time of arrival. We do not normally accept guests after 23:00.

Room Vacation
We respectfully remind guests that Barholm Accommodation does not offer bed and breakfast and is NOT a hotel, therefore:
Please vacate your room by 10:30, unless otherwise arranged. The room will be ready for re-occupation from 16:00, unless otherwise arranged.

If you need to return to your room between 10:30 and 16:00 to collect belongings please let us know as we occasionally lock the building if we go out for any length of time during the day.

Rooms
Eating take away meals in rooms is not allowed as they can leave after smells and can cause staining if the food comes into contact with bedding or carpets etc. We accept that sandwiches and drinks can be consumed in the rooms but care should be taken to avoid spillage etc.
Guests are not expected to stay in the room all day.

Bathrooms
Due to size constraints, the en-suite showers in our accommodation are of a small size. If you require access to a larger shower, this can be organized based on the availability of our wet-room.

Smoking
In accordance with Scottish Law there is a no smoking policy in force at Barholm. This includes the smoking of regular and electronic cigarettes.There is a fire alarm system in operation and if this is set off by guests smoking anywhere in the house you will be asked to vacate the premises and forfeit any monies paid; this is non-negotiable.

Damages and Breakages
Please take care when staying in our accommodation. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. We ask that you do report any incidents when they occur. We do not normally charge for minor breakages, but we may charge you for repair or making good if the damage or breakage is significant.

Liability
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves, or our employees, or contractors whilst acting in the course of employment.

Privacy Policy
Any data collected during the course of this booking will be stored on our computer(s). With your permission, we may from time to time contact you about promotions and offers. We will not share your details with any third party.

Other Facilities

During your stay at Barholm, you are entitled to use our Electric Car charging station, wet-room and bike lock-up storage unit without any additional cost. Other facilities, such as travel cot and high chair hire, towel bales, wash service and bike hire can be made available at a cost.